Privacy & Cookies

Legal Information

This page explains how Grandeur Diamonds handles personal data and cookies across our website, consultations, quotes, and order journey.

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Privacy Policy

Grandeur Diamonds respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our website, place an order, or request a quote or consultation.

  • Grandeur Diamonds is a trading name of GD JEWELLERS LTD, a company registered in England and Wales under company number 13094036. Registered office: Sierra Quebec Bravo, 8th Floor, 77 Marsh Wall, London, England, E14 9SH. VAT registration number: GB 474 3271 85.
  • Trading name: Grandeur Diamonds
  • Legal entity: GD JEWELLERS LTD
  • Company No: 13094036
  • VAT No: GB 474 3271 85
  • Registered Office: Sierra Quebec Bravo, 8th Floor, 77 Marsh Wall, London, England, E14 9SH
  • Email: [email protected]
  • Phone / WhatsApp: (+44) 7421219718
  • Payments: Stripe
  • Email platform: Mailjet
  • Shipping: UK online delivery and prior-arrangement international delivery where accepted by Grandeur Diamonds

This policy applies to our website and to the services we provide, including orders, quotes, consultations, and after-sales support.

Our website may link to third-party websites. Those websites have their own privacy practices, and we encourage you to review them separately.

  • Identity data: name.
  • Contact data: email address, phone number, and billing or delivery address.
  • Transaction data: order details and payment status. We do not store full card numbers.
  • Account data: login details where customer accounts are available.
  • Communications data: messages and emails you send to us.
  • Technical data: IP address, device and browser details, and usage analytics where consent is required.
  • To provide services, fulfil orders, and manage consultations or quotes.
  • To process payments via Stripe.
  • To provide customer support and service communications.
  • To protect our business and customers from fraud and security risks.
  • To comply with legal, tax, and accounting obligations.
  • To send marketing communications where you have opted in. You can unsubscribe at any time.
  • Contract: where processing is necessary to provide products or services you request.
  • Legal obligation: where we must meet legal, tax, or regulatory requirements.
  • Legitimate interests: where needed to run and improve our business responsibly.
  • Consent: for optional marketing and other processing that requires your agreement.

We do not sell your personal data.

We share data only when needed with trusted processors, including:

  • Stripe for payment processing.
  • Mailjet for email communications.
  • Delivery and courier partners, and customs authorities where needed for an accepted delivery.
  • Hosting and IT providers that support our website and systems.
  • Professional advisers such as legal and accounting partners.

We may also disclose information where required by law, court order, or a regulator.

Online checkout is available in GBP for delivery to the United Kingdom, Guernsey, Isle of Man, Jersey, Norway, Germany, the United States and Finland. Some information may be shared with courier partners and customs authorities in the destination country.

Some service providers may process data outside the UK or EEA. Where this happens, we apply appropriate safeguards, such as adequacy decisions and/or standard contractual clauses.

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including meeting legal and accounting obligations.

In many cases, accounting and tax records are retained for up to 6 years. Marketing preferences are retained until you opt out.

You have the right to request access, rectification, erasure, restriction, portability, and to object to processing.

You may also withdraw consent at any time where processing is based on consent, and you can complain to the Information Commissioner's Office (ICO).

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

For privacy-related requests, please use the subject line: "Data Protection Request".

We may update this Privacy Policy from time to time. Any updates will be published on this website, and the latest version will apply from the date shown.